Frequently Asked Questions
- How do I create an account?
- Click "Register" in the top-right corner and fill out the form. It's free and takes less than a minute.
- What payment methods are accepted?
- We accept PayPal, credit/debit cards, bank transfers, and SnapitUpPay escrow. Pay in person is also available for local items.
- How does SnapitUpPay work?
- When you pay via SnapitUpPay, funds are held securely until you confirm receipt of the item. This protects both buyers and sellers.
- Can I cancel a bid?
- Bids are binding commitments. However, you can retract a bid within 24 hours if you made an error, by contacting support.
- What are the seller fees?
- Seller fees vary by category. See our Seller Fees page for detailed information.
- How do I contact customer support?
- Email us at the contact address in the footer or use the contact form on our website.
- What if an item doesn't arrive?
- Contact the seller first. If unresolved, our support team will investigate. SnapitUpPay transactions are protected by our buyer guarantee.
